General Terms of Sale


  1. Identity of the Seller

    Seller is: Unic-3D sprl/bvba, with registered office at Place Felix Govaert 8 Box 3, 1160 Oudergem, Belgium, VAT BE 0642.702.501, RPM Brussels (the "seller").

  2. Terms and conditions

    2.1 - These terms and conditions govern the relationship between the customer ("you") and the seller ("we", "us"). By using our website or placing orders, you accept these terms and conditions may apply.

    2.2 - Unless otherwise agreed in writing, your general or specific conditions of purchase will not apply.

  3. Order and demand

    3.1 - Order. You can purchase goods in our store or order in our web shop. In the latter case, you pay in advance. After receipt of payment, your order will be delivered to the Unic-3D collection point or an address in Europe chosen by you. A purchase of goods without seeing them in advance qualifies as distance selling. In that case, you may invoke your right of withdrawal within 14 days after delivery (see clause 9).

    3.2 - Supply and range. The offer and range of goods is only intended for sale in the European territory. The goods are designed for normal commercial and/or non-commercial use by a purchaser. However, resale of goods is not allowed.

    3.3 - Images merely serve for illustrative and decorative purposes and may contain elements that are not included in the price or deviate from the goods. The offer is subject to availability and may at all times be changed by us. It is possible that the information provided on the website is incomplete, incorrect or not up to date. To avoid any misunderstanding, we request you to contact our customer service. We are in no way liable for faults or printing errors.

    3.4 - Some goods may require (comprehensive) assembly or may be subject to permits. You are solely responsible for taking the necessary actions to assemble or obtain all required permits.

    3.5 - We reserve the right to refuse orders in the following cases:

    • serious suspicion of abuse of rights or bad faith;
    • if we suspect that the goods are bought for resale or that you have the intention to resell the goods or to have them resold;
    • detection of an abnormal amount of ordered goods;
    • when stock is exhausted or when an article is no longer available;
    • in case of unvalid offer;
    • In case of force majeure.

    3.6 - Printing service and reproduction rights. The customer states that he holds the rights to produce or reproduce objects or files. We are not responsible for violations of the reproduction rights held by third parties. We reserve the right to refuse a printing service for the reasons set out in paragraph 3.5.

  4. Prices

    4.1 - The prices concern the goods as described in the store. All prices are in Euros and include VAT (with VAT in a separate line). Additional mandatory shipping costs or administrative costs will be listed separately.

    4.2 - Unless indicated otherwise, for deliveries outside the collection points a supplementary shipping cost will be charged as stated on our website.

    4.3 - All prices on the site are subject to misprints or errors. No liability is accepted for the consequences of misprints or errors.

  5. Payment Terms

    5.1 - Payment is made in accordance with one of the payment methods indicated during the ordering process. If not explicitly specified, the payment period will be 30 days after date of invoice.

    5.2 - Unless otherwise agreed, the shipment will occur after we have received payment in full. If you select to pay by bank wire transfer please take into account a period of 1 to 3 working days to process payment.

    5.3 - Each invoice shall be deemed accepted by you except protest by registered letter within 15 days after date of invoice.

    5.4 - If you, for whatever reason, fails to meet a payment due in whole or in part, your debt becomes immediately due and payable and you will be due as a matter of law and without notice, an interest on the unpaid amount as provided for in the law of 2 August 2002 on arrears of payment in commercial transactions, as well as a compensation of 15% on the amount in question (see, with a minimum of € 75 per invoice, as a compensation for the incurred administrative cost.

  6. Delivery

    6.1 - The delivery mode is indicated in the product information and in the confirmation email. We will do reasonable effort to timely collect ordered goods according to the available stock. If the delivery date needs to be changed, we will contact you immediately to propose a new date. Goods indicated with "waiting list" are goods for which no stock is available.

    6.2 - The delivery date is indicative only and will depend on the delivery date specified by the supplier. We can not be held responsible for late delivery by one of our suppliers.

    6.3 - Under the rules of distance selling, we will process orders within 30 days. If this is not possible (because the ordered goods are out of stock or no longer available), or an order can not or only be partially processed, you will receive a message within 1 month after date of the order in which case you will have the right to cancel the order without penalty.

    6.4 - Orders will be delivered on the scheduled delivery date at the address provided by you to the front door and ground floor. We will be discharged from our obligation to deliver, subject to proof to the contrary, at the moment we will have handed over the goods once to the purchaser. You are solely responsible for any further (re) location, connection and installation. The driver/courier may request proof of identity upon delivery. You acknowledge receipt of the delivery of large goods. The risk of loss and damage is transferred at the time of delivery of the goods. In case of home delivery the report of the carrier/courier, alleging refusal of acceptance, will be considered full proof of offer to delivery.

    6.5 - In case we need to deliver more than once (because of your absence), we reserve the right to charge additional costs associated with such delivery(ies).

    6.6 - Some orders can only be picked up in the collection point selected by you - for more information, contact our customer service.

  7. Warranty

    7.1 - Guarantee Obligation. We commit that the goods and/or services meet these terms and conditions, the specifications stated in the offer, the reasonable requirements of reliability and the regulatory provisions and regulations applicable at the date of the agreement.

    7.2 - Statutory Guarantee. The statutory guarantee for consumers is 2 years and 1 year for professionals. This guarantee only covers only a lack of conformity which existed at the moment of delivery. During these 2 years, we commit to repair or replace the goods or parts thereof free of charge. We reserve the right to replace the goods if the repair costs are disproportionate, or if a repair is not possible. Defects that occur beyond a period of 6 months after delivery are not considered to be present at the time of delivery, unless you prove otherwise.

    7.3 - Commercial Guarantee. A commercial guarantee may apply to some goods. The commercial guarantee does not affect the statutory guarantee. This commercial guarantee starts to run at the same time as the statutory guarantee, unless otherwise stated. Details can be found on our website and on the warranty ticket printed along with the receipt.

    7.4 - Guarantee Conditions. To invoke a guarantee, you must submit proof of purchase, the receipt or the invoice. The warranty is not transferable. You are obliged to check the delivered goods immediately upon receipt. If it appears that the delivered good is wrong, defect or incomplete, then you will notify us immediately – and before proceeding to return – about the defect. Any failure shall be reported within two months of detection, within the warranty period. Thereafter, you will no longer be entitled to invoke any right to repair or replacement. In case of orders, you will need to take prior contact with our customer service to make practical arrangements. Commissioning after detection of failure, damage occurring after detection of failure, or resale after detection of failure, renders void your right to return the goods.

    7.5 - If your complaint is found to be justified, we will at our option either replace the goods free of charge, or repair, or enter into a settlement with you to compensate the damages in accordance with the provisions of clause 8.

    7.6 - Exclusions. The guarantee does not apply if you fail to meet your obligations under this agreement, if you repaired or processed the good yourself or have them repaired or processed by third parties, for failures that arise as a result of accidents, worsening of the situation by negligence, damages dues to falling, use of the good contrary to the purpose for which it was designed, non-compliance with the operating instructions or manual, adjustments or modifications to the good, rough use, improper installation, poor maintenance, abnormal, commercial or incorrect use. The guarantee does not apply to consumables such as cartridges or goods with a shorter life cycle, in the case of intervention by a third party not designated by us, or if the failure results in whole or in part of regulations that the government has made or will make regarding the nature or quality of the materials used.

  8. Liability

    8.1 - You are responsible for the proper use and maintenance of goods and software in accordance with the instructions and recommendations of the supplier or manufacturer, compliance with regulations, including safety.

    8.2 - Our liability is limited in all cases to damages directly resulting from the failure and to the extent foreseeable at the time of the date of the agreement, and is limited to the value of goods related to the damages. We are not liable for any indirect damage, such as lost profits, loss of revenue or business, and/or other consequential damages of any kind.

    8.3 - We shall in any event not be liable for damage that are not inherent to the goods and/or for non-conceptual flaws resulting of a cause totally external to us. We are not liable if the supplied goods do not match with your needs, even if we had knowledge of the intended use.

  9. Right of withdrawal

    9.1 - If you are a consumer within the meaning of the Code Economic Law, you have the right to return the goods within a period of 14 calendar days without giving any reason. This period begins when the ordered goods are delivered. If you fail to return the goods within this term, the purchase is no longer subject to withdrawal. You are obliged to notify us within a period of 14 days after delivery before proceeding to returning the goods. You must prove that the goods are returned on time, for example through a proof of mail delivery. If the goods are used, encumbered or damaged in any way, your right of withdrawal will no longer apply. Subject to the conditions set forth above, we shall ensure to reimburse the full purchasing price within 30 days after reception of the returned goods. The return of the delivered goods will be entirely at your risk and expense.

    9.2 - The right of withdrawal, as described in the previous article, covers only the goods and will in no way related to our services, such as advice or support services. The services that we act only as an intermediary c.q. agent, will the terms of that supplier apply.

    9.3 - The right of withdrawal does not apply to:

    • consumables that are no longer in their original packaging (eg cartridges);
    • goods or services whose price is dependent on fluctuations in the financial market;
    • goods manufactured according to customer specifications, such as custom, or a clearly personal in nature;
    • for goods or services that can not be returned due to their nature, such as those associated with hygiene or that may spoil or become obsolete; and
    • computer software whose seal has been broken.

    9.4 - During the review period of 14 days you will handle the purchased goods with care. You may only unpack the goods to the extent necessary to exercise your right of inspection. The purchased good can be returned only in the initial state. If the product is no longer sellable and you have gone beyond a mere inspection (eg by starting to use the good) the good will be fully charged.

  10. Customer Service

    Our customer service can be reached at the following number and email address, from 8 to 17:00 on weekdays: 02/502 61 67,

  11. Privacy

    11.1 - We respect the privacy of the users of our website and ensure the confidentiality of your personal information. We shall only use your personal data to send communications via email or ordinary mail, and/or to facilitate proper handling of your order or agreement. Your personal data will be stored in our customer list and treated as strictly confidential. You can retrieve them at any time, enhance, modify, or request us to no longer use them.

    11.2 - Each mailing will include the possibility to remove your name from the distribution list. It will suffice to request to unsubscribe in writing. For more information, we refer to the privacy policy on our website.

  12. General Provisions

    12.1 - Severability. If any provision of these general terms and conditions are held invalid, illegal or declared void, this will in no way affect the validity, legality and applicability of the other provisions.

    12.2 - Waiver. The fact that we omit to strictly apply any provision of these terms can not be considered as tacit waiver of right and will not prevent us to require strict compliance with those provisions at any later stage.

    12.3 - Revision Policy. We reserve the right at all times to modify these terms and conditions without prior notice. The terms and conditions in force at the time of the conclusion of a specific agreement in writing will continue to be applicable. Each order submitted after any change of these terms and conditions shall imply full acceptance of the new conditions applicable at that time. These terms and conditions may be supplemented by other provisions if explicitly referred to by these other provisions.

    12.4 - Priority. In the event of any conflict between these terms and conditions and any special conditions, the latter will prevail.

    12.5 - Risks of the Internet. You are familiar with the limitations and risks of using the Internet and any other medium through which the website is now and will be made available in the future. You are also aware of the risks of digitally storing or electronically transmitting information. You accept that we are not liable for any damage, by using our web sites or the Internet, as a result of the aforementioned risks.

    12.6 - Proof. You accept that electronic communications and backups may serve as evidence.

    12.7 - Governing law – jurisdiction. These terms and conditions will be governed by Belgian law, with the exception of the rules of private international law. The Brussels commercial courts will have exclusive jurisdiction to settle any disputes arising out of these terms and conditions.