Cancellations and returns

Cancellations

Canceling an order does not generate any cost if it was not yet sent. If you cancel an order after it is sent, then you should refuse the delivery by the postal service. In this case, we will refund your order plus shipping once we received our equipment back. We insist that you must refuse receipt and packages should under no circumstances be opened.

Right of withdrawal and return

You have a right of withdrawal equivalent to 14 days from the date of delivery. During this period, you can return without having to give any reason for returning one, multiple, or all articles which were received. Exceptions on this are products which have been especially assembled, designed or printed for you.

You can then return the unused goods only in its undamaged original packaging. For more information, see section 9 of our terms of sale.

You want to return us your entire order? Once you have sent back all of the items from us, we will refund the total amount of your order including shipping. The return costs on the other hand, are your responsibility.

For a partial return of goods, the return costs are also your responsibility. We will refund the value of the returned items to you. It is impossible for us to refund the shipping costs of a partial return because they are not divisible.

For cancellation, exchange or return of goods, you must report to Unic-3D through writing. You can do this either by email or by postal letter. You should in any case clearly state your full name and involved invoice number.

To issue a refund, we need your IBAN account number and your BIC / Swift bank number. Please note that the account you specify for the repayment must be equal to the account from which you made the payment to Unic-3D. This because of possible fraud refunds.

Refunds will be issued within 30 days.